Refund Policy
vexer sells prepaid credits used to pay per token for AI requests. This policy explains when refunds are available. It sits alongside your mandatory rights as an EU consumer.
Digital service & the right of withdrawal
Credits fund a digital service that is supplied immediately. By purchasing and starting to use credits, you ask us to begin performance right away and acknowledge that, to the extent you have consumed credits, you lose the 14-day right of withdrawal for that consumed portion. Any unused credit balance remains refundable as below.
Refunds we offer
- Unused credits — you can request a refund of your remaining, unused balance within 14 days of purchase.
- Billing errors — if you were charged incorrectly or a request failed but was billed, we refund the affected amount.
- Service faults — if a defect on our side prevented you from using credits you paid for, we refund or re-credit them.
What isn't refundable
Credits already consumed by successful requests are non-refundable, since the underlying model usage has already been paid to the provider. We are also not responsible for the content or quality of AI output.
How to request a refund
Email support@vexer.chat from your account email with your request. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days. Chargebacks and disputes reduce your credit balance accordingly.
See also our Terms of Service and Privacy Policy.